1. Scope
Efooders is a food marketplace that connects customers, restaurant partners, and delivery operations. This policy applies to the Efooders web app, mobile app, support channels, and partner onboarding flows.
2. Information We Collect
Account and profile information
- Name, email address, phone number, and account role.
- Authentication details needed to sign in, including Firebase-based login identifiers.
- Profile details you choose to provide to Efooders.
Order and delivery information
- Delivery address, order notes, cart contents, pricing, and order history.
- Status updates related to restaurant preparation and delivery dispatch.
- Support messages connected to an order or partner request.
Device and usage information
- Browser, device, IP address, app usage events, and technical logs needed for security and troubleshooting.
- Approximate or precise location data only when you provide it or enable location-based features.
Partner and business information
- Restaurant name, menu data, contact details, city, and onboarding submissions from partner forms.
3. How We Use Information
- To create and manage accounts.
- To process food orders and coordinate fulfillment.
- To pass required delivery details to 786rides when delivery dispatch is needed.
- To provide customer support, fraud prevention, abuse monitoring, and platform security.
- To operate restaurant onboarding, menu management, and admin review processes.
- To improve product performance, reliability, and user experience.
- To comply with legal, accounting, tax, or regulatory obligations.
5. Data Retention
We keep personal information only as long as reasonably necessary for account operation, order fulfillment, support, fraud prevention, dispute handling, and legal compliance. Some records, such as completed orders, invoices, tax records, and security logs, may be retained even after an account deletion request where the law allows or requires it.
6. Your Choices and Rights
- You can update certain account details by contacting support or using available account features.
- You can control device location permissions through your browser or phone settings.
- You can request account or personal data deletion through account-deletion.html.
- You can contact us to ask about access, correction, or deletion of your information.
7. Security
Efooders uses reasonable technical and organizational safeguards to protect user information. No system is completely secure, so users should also protect their password, device, and email account.
8. Children
Efooders is not intended for children under 13. If you believe a child has provided personal information to Efooders without appropriate authorization, contact us and we will review the report.
9. Policy Changes
We may update this policy from time to time. The date at the top of this page shows the latest revision date. Material changes will be reflected on this page before they take effect where practical.
10. Contact
Privacy questions and data requests can be sent to admin@efooders.com or through the support page.